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Cancellation and No-Show Policy

A patient-facing policy template for appointment changes, late cancellations, no-shows, deposits, repeat missed appointments, and respectful scheduling expectations.

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Best used for

Where this helps inside the clinic.

New patient packet

Recall workflow

Deposit policy

Schedule protection

Resource structure

What the resource should help your team capture.

Appointment Commitment

Set the expectation respectfully.

Patient name
Policy version
Practice name
Effective date

Cancellation Window

Define how much notice is required.

Notice period
How to cancel
Emergency exceptions
Late arrival handling

Fees or Deposits

State any financial policy clearly and carefully.

Missed appointment fee if applicable
Deposit requirement if applicable
Repeat no-show policy
Waiver process

Acknowledgment

Document patient understanding.

Patient or guardian signature
Date
Staff witness

The Practice Presence for Dental Clinics

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